FAQ

If your questions are not answered, please email us at customersupport@miseico.com.

the MIRACLE POUR

the MIRACLE POUR is suitable for all skin types and all genders.

We advocate a minimalist beauty ritual. After cleansing and toning, apply the MIRACLE POUR.  In the morning, apply SPF after the MIRACLE POUR.  At night, you can follow with a moisturizer if required.

the MIRACLE POUR is 100% natural. We use no synthetic dyes, parabens, animal products, or harmful preservatives.

the MIRACLE POUR is made with 100% botanical ingredients and we follow EU regulations—we never test our cosmetics on animals.

the MIRACLE POUR contains essential oils. We recommend that you consult your doctor about using essential oils during pregnancy.

The Miracle Pour is available in 2 sizes.  Our 30ml bottle of the MIRACLE POUR will last about 10-14 weeks with twice-daily application.

Our 5ml travel size of the MIRACLE POUR will last about 3-5 days with twice-daily application.

SHIPPING AND RETURNS

We ship internationally to most countries. Shipping costs do not include duties and taxes of the destination country.

Please note that we are not responsible for your destination country’s duties and tariffs or delays due to international customs issues. We recommend that you review your own country’s local import policies prior to ordering, to avoid any delay in customs, holds, taxes, or fees, as we are unable to accept returns or provide refunds.

Once you have placed an order, you will receive an email confirming your order, with your order number. We will typically process and ship your order within 2-3 business days unless otherwise specified. You will receive an email containing tracking information once your order ships. Orders placed on weekends and holidays will be processed on the next business day.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to assist.

To be eligible for a return, please contact our customer service at hello@miseico.com within 7 days of your original order shipment date. Your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging. The customer covers return shipping cost.

Once we receive and inspect your return,, we will send you an email to confirm  that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. When you return a product or products, we recommend you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

GIFTING

We are happy to help you gift MISEICO products to someone you care about.  We make every single package feel like the arrival of your favourite treat.  We will hand-write your special message to your recipient and include this in a beautiful package, wrapped with care and love.  We are happy to help in any way possible.

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