We, MISEICO Pte Ltd. (“MISEICO”, “miseico.com”, “us”, “we”, “our” or “ours”), understand the importance of personal data as defined under the applicable regulations, guidelines, and orders made under Singapore’s Personal Data Protection Act 2012 (PDPA) and any statutory amendments or re-enactments made from time to time.
We endeavour to protect personal data through our compliance with the PDPA and this Privacy Policy for the processing of personal data (“Privacy Policy”) by appropriately managing and processing the personal data of our customers, job applicants, vendors, suppliers, and users of our website or application software.
If you have any queries regarding this policy or how we manage, protect, or process your personal data, please contact our Data Protection Officer (DPO) using the details provided below.
MISEICO reserves the right to amend this Privacy Policy at any time without prior notice. Any changes will be posted on our website. Subject to your rights under applicable law, you agree to be bound by any such amendments by continuing to access our website, use our services, sign up for our products, or otherwise provide us with your personal information.
By using the website and/or contacting us and providing any personal information, you consent to the collection and use of information by us in accordance with this Privacy Policy and the website’s Terms and Conditions. Any changes to this Privacy Policy will be indicated by an updated date at the end of this document.
Personal Information We Collect
1. Personal Information You Provide
Personal information you may provide to us includes:
Contact data:
First and last name, email address, mailing address, phone number, and delivery address.
Registration data:
Information you provide to register for an account or sign up.
Profile data:
Username, password, and preferences.
Marketing data:
Email address or contact details used to send marketing communications, including your preferences.
Purchase data:
Order history and information needed to process and fulfil your orders, including order details, billing and delivery address.
Other information:
Any other data provided that is not specifically listed here but collected in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
2. Automatic Collection
We and our service providers may automatically collect information about your device and activity on our website, such as:
Device data:
Operating system type and version, browser type, screen resolution, IP address, referring website, and general location.
Online activity data:
Pages viewed, time spent, navigation paths, and access times.
We use the following technologies:
Cookies and similar technologies:
Small data files placed on your device for analytics and improved functionality.
Log files:
Track actions on the site and collect data such as IP address, browser type, ISP, and timestamps.
Web beacons, tags, and pixels:
Electronic files that record information about your browsing behaviour.
IP Addresses and Cookies
We may collect information about your computer, including IP address, operating system, and browser type, for system administration and reporting.
Cookies help us distinguish you from other users, improving user experience and website functionality. The cookies we use are primarily “analytical” cookies to:
Recognise and count the number of visitors and analyse user navigation.
Identify and authenticate users across sessions.
Retrieve previously stored data (e.g., pre-filled forms).
You can manage cookies via your browser settings or at first-visit consent banners. For more information about cookies, visit www.allaboutcookies.org .
If you are accessing our site from the EEA or UK, we will seek your consent before placing cookies on your device.
How We Use Your Personal Information
We use your information to:
Fulfil orders (including payment processing, shipping, and providing invoices/confirmations).
Communicate with you.
Screen for potential risk or fraud.
Provide information or advertising related to our products or services, in line with your preferences.
We also use device information to help detect potential risk and fraud, improve website performance, and evaluate marketing effectiveness.
We do not engage in automated decision-making or profiling.
Sharing Your Personal Information
We may share your information with: Service providers:
Companies that perform services on our behalf (e.g., Shopify, payment processors, logistics partners, hosting, analytics, marketing).
Third-party platforms: Social media or login services that you use to access our website.
The public: When you voluntarily post public content (e.g., product reviews).
Professional advisors: Legal, banking, audit, or insurance professionals assisting us.
Authorities: Law enforcement or government agencies as required by law or to prevent fraud or harm.
Do Not Track
We do not alter our website’s data collection or use practices when receiving a “Do Not Track” signal from your browser.
Your Rights
You have the right to access, correct, or delete your personal data held by us. You may also withdraw your consent to our processing of your data at any time by contacting our DPO.
California Consumer Privacy Act (CCPA) – For U.S. Residents
California residents have the following rights under the CCPA:
Information: Request details of personal data collected, used, or shared in the past 12 months.
Access: Obtain a copy of personal data collected. Deletion:
Request deletion of personal data.
Non-discrimination: Exercise your rights without adverse consequences.
To exercise your rights, email hello@miseico.com with sufficient details to verify your identity and request. California’s “Shine the Light” law also allows residents to request information on data sharing with third parties for marketing purposes.
European Residents – General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), MISEICO’s legal basis for processing your data includes:
Performance of a contract.
Consent provided by you.
Legitimate interests not overridden by your rights.
Compliance with legal obligations.
Payment processing.
Children
Our website is not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you are under 18, please do not use our site.
Data Retention
We retain order and personal data for as long as necessary to provide services or comply with legal obligations, unless deletion is requested.
Security
We implement organisational, technical, and physical safeguards to protect your information. However, please note that no online data transmission is entirely secure.
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Contact Us
Data Protection Officer
MISEICO Pte Ltd Email:
hello@miseico.com